Privacy Policy

Introduction

Welcome to InfoVerge (“we”, “our”, or “us”). InfoVerge is a Level 1, 100% Black-owned and managed Microsoft Solutions Partner. We specialize in ICT Consultancy, Cloud Enablement, Software Systems Integrations, and Managed Services. Our core disciplines span Business Applications, Software Development, Data Management & AI, Information Security, Infrastructure Management, and Modern Workplace Solutions.

This Master Privacy Policy explains how InfoVerge collects, uses, discloses, and safeguards personal and corporate information across all our digital properties, managed IT services, consulting engagements, and proprietary software applications available on the Microsoft Marketplace.

Scope of This Policy

This policy applies to:

Corporate Clients & Partners: Organizations utilizing our consulting, integration, or Managed Services.

Platform & App Users: Individuals and entities using our proprietary SaaS products, including Microsoft Marketplace solutions.

Website Visitors: Users interacting with the InfoVerge website and marketing channels.

Note: Specific applications, such as JustProcure™, have additional data processing workflows detailed in Section 10 of this policy.

Information We Collect (General Services)

To successfully deliver technology solutions and accelerate digital transformation, we collect the following data:

Client & Contact Data: Names, business email addresses, job titles, and phone numbers of our primary contacts within client organizations.

Corporate & Technical Data: IT infrastructure details, system configurations, and business process documentation necessary for strategic planning, cloud enablement, and systems integration.

Managed Services Data: Telemetry, server logs, error reports, and support ticket histories generated during infrastructure and information security management.

Financial & Billing Data: Invoicing details, VAT numbers, and enterprise billing contacts.

How We Use Your Information (General Services)

InfoVerge uses collected information to forge solutions that improve operational efficiency and agility. Specifically, we use it for:

Service Delivery: Designing, deploying, and managing customized IT architecture, cloud environments, and business applications.

Support & Maintenance: Providing ongoing Managed Services, troubleshooting desktop/telephony issues, and fulfilling Master Service Agreements (MSAs).

Security & Compliance: Monitoring network health, identifying cybersecurity threats, and ensuring client infrastructure complies with local and international standards.

Business Operations: Processing payments, managing contracts (e.g., Statements of Work), and sending administrative communications.

Data Security and Hosting

InfoVerge builds and manages environments heavily rooted in the Microsoft stack. We do not compromise on security.

Cloud Infrastructure: Data managed by InfoVerge is securely hosted on Microsoft Azure, leveraging enterprise-grade encryption for data at rest and in transit.

Methodologies: Our data handling is underpinned by proven service management methodologies, strict identity and access management (IAM), and ISO-aligned process standards.

Information Security: We utilize robust firewalls, multi-factor authentication (MFA), and role-based access control (RBAC) across all our deployed solutions to prevent unauthorized access.

Data Sharing and Disclosure

We do not sell or rent your data. We only share information under the following circumstances:

Service Providers: With trusted sub-contractors or third-party vendors (e.g., Microsoft) who assist in delivering our services, bound by strict non-disclosure and data processing agreements.

Legal Requirements: If required by law, subpoena, or regulatory audit (such as the Auditor-General for public sector clients).

Business Transfers: In the event of a merger, acquisition, or asset sale, data may be transferred with strict continuity of privacy protections.

Data Retention

We retain personal and technical data only as long as necessary to fulfill the purposes outlined in this policy, complete our contractual obligations, or comply with statutory, tax, and legal requirements.

Your Data Privacy Rights

In accordance with applicable data protection laws (such as POPIA), you have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct incomplete or inaccurate data.

Deletion: Request the deletion of your data, subject to legal and contractual retention requirements.

Objection: Object to the processing of your data for direct marketing.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or InfoVerge’s data practices, please contact us:

Email: info@infoverge.co.za

Phone: +27 12 771 2142

Address: 8 Bauhinia St, Highveld Techno Park, Centurion, 0157

Website: https://www.infoverge.co.za

Application-Specific Privacy Terms: JustProcure™

The following terms apply specifically to users, procuring institutions, and suppliers utilizing the JustProcure™ tender management platform.

About JustProcure™

JustProcure™ is a web-based, enterprise-grade tender management platform built on .NET Core, SQL Server, and Microsoft Azure. It digitalizes procurement for local municipalities, government departments, State-Owned Entities (SOEs), mining companies, and large enterprises.

Specific Data Collected by JustProcure™

In addition to standard account data, JustProcure™ collects:

Supplier Bidding Data: Company registration details, tax clearance certificates, B-BBEE statuses, and comprehensive bid proposals submitted in response to RFPs, RFQs, and RFIs.

Evaluation Data: Scoring metrics, committee comments, and award decisions generated by Bid Evaluation Committees (BEC) and Bid Adjudication Committees (BAC).

Audit Trails: Extensive system activity logs (e.g., who published a tender, who submitted a bid, timestamp of score entry) to maintain a secure, tamper-proof record.

Specific Data Collected by JustProcure™

Procurement Execution: To facilitate the secure electronic submission, structured evaluation, and automated calculation of tender results.

Transparency & Reporting: To generate visual dashboards, custom reports, and native Power BI integrations for supply chain management visibility.

Automated Communications: Sending RSVP confirmations for briefings and automated award/regret notifications to suppliers.

Data Roles and Sharing in JustProcure™

Data Controller vs. Processor: When a public or private institution uses JustProcure to run a tender, that Institution acts as the Data Controller (Responsible Party). InfoVerge acts merely as the Data Processor (Operator), providing the secure technology.

Supplier Visibility: Supplier profiles and submitted bids are shared securely and exclusively with the specific procuring institution running the tender. InfoVerge does not share Supplier B bid data with Supplier A, nor does InfoVerge utilize supplier bid data for our own commercial purposes.

Public Auditing: Because JustProcure serves the public sector, audit trails and activity logs may be made available to internal auditors or government regulatory bodies upon the procuring institution's request to demonstrate compliance.

Interested in our Services?

Get in touch to get more info about our managed service and how we can assist you.

Get in touch with us

Services