Your business success depends on the experience your customer has with you. This experience is shaped between marketing, sales, delivery, and service customer touch points.
Customer digital engagement via multiple channels (email, web, chatbot, social media, IoT sensors, etc.).
Dynamics 365 Customer Insights to capture and analyse behavioural customer data for personalised and relevant customer experience.
Microsoft Forms Pro to create post-interaction surveys.
Analysis of positive, negative, or neutral customer sentiment with Power BI.
AI, analytics, and reporting
Customer data (including feedback) analysis.
Customer behaviour and preferences analysis.
Customer sentiment analysis.
AI-driven recommendations to agents on personalized customer interactions.
Customizable reports and dashboards.
Customer conversion and retention
Multi-channel interactions (web, email, phone, social media, etc.).
Advanced customer segmentation based on demographic, transactional, firmographic, and other factors for interaction personalisation.