Your business success depends on the experience your customer has with you. This experience is shaped between marketing, sales, delivery, and service customer touch points.
Customer digital engagement via multiple channels (email, web, chatbot, social media, IoT sensors, etc.).
Dynamics 365 Customer Insights to capture and analyse behavioural customer data for personalised and relevant customer experience.
Microsoft Forms Pro to create post-interaction surveys.
Analysis of positive, negative, or neutral customer sentiment with Power BI.
Start with the customer – find out what they want and give it to them.
Providing real-time visibility and analytics on inventory levels and costs and automates inventory management processes, such as planning, purchasing, and tracking. It helps a business better align inventory levels with the production demand, optimise inventory carrying costs, and mitigate internal and external inventory-related risks.
Asset-intensive companies use enterprise asset management (EAM) software for planning, inspection, use optimisation, and maintenance of their physical assets (vehicles, equipment, pipelines, etc.) throughout their life cycle. EAM software integrates with ERP, maintenance, accounting, and other business systems.