IT Infrastructure Manager

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Required Qualifications

Bachelor’s Degree AND minimum of 4+ years’ experience in engineering, product/technical program management, Infrastructure management data analysis, security or product development OR equivalent experience.

2+ years experience managing cross-functional and/or cross-team projects.

Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred). A , qualifications in Business or Finance will be an advantage or equivalent work experience.
Proven experience in managing both on-premise and cloud server infrastructure in a consulting or managed services environment.
Excellent verbal and written communication skills, with demonstrated storytelling experience, motivation, and excitement to communicate our team’s outcomes.
Strong technical expertise in infrastructure technologies, including servers, storage, networking, virtualization, and cloud platforms.
Demonstrated experience in technical pre-sales support, solution design, and project management.
Excellent leadership, communication, and interpersonal skills.
Ability to build strong client relationships and collaborate effectively with internal teams and external partners.
Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent are highly desirable.
Ability to thrive in an innovative, fast paced, evolving and ambiguous environment.
4+ years of IT Infrastructure Management, stakeholder engagement, security and analytics or similar
Passion for building high performance teams and technology.
Ability to communicate clearly across customers, teams and executives.
Analytical skills with systematic and structured approach.

This role offers a unique opportunity to lead and innovate in the dynamic field of IT infrastructure
management while playing a key role in driving business growth through technical pre-sales support and client engagement.

Roles & Responsibility

Technical Pre-Sales Support

Collaborate with the internal sales team to understand client needs and objectives.
Provide technical expertise and guidance during the pre-sales process, including solution architecture design, proposal development, and client presentations.
Conduct assessments and evaluations of client infrastructure to identify opportunities for improvement and recommend appropriate solutions.

Strategic Planning and Solution Design

Develop strategic plans and design infrastructure solutions tailored to meet the specific requirements of each client.
Input to overall IT Budget
Evaluate client infrastructure environments to determine the optimal mix of on-premise and cloud-based solutions.
Work closely with clients to define project scope, objectives, and deliverables.
Collaborate with senior management to develop IT strategies and roadmaps aligned with business objectives and growth plans.
Identify opportunities to leverage technology for competitive advantage, innovation, and operational efficiency.
Lead and mentor a team of IT professionals, providing guidance, coaching, and professional development opportunities to support their growth and performance.

Infrastructure Implementation and Management

Oversee the implementation and deployment of on-premise and cloud server infrastructure solutions for clients.
Ensure infrastructure solutions are delivered on time, within budget, and meet quality standards.
Proactively monitor and manage client infrastructure to ensure performance, reliability, and security.
Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage, and telecommunications systems.
Ensure the security, reliability, and scalability of IT infrastructure to support business operations and compliance requirements.
Implement best practices for system monitoring, maintenance, and troubleshooting to minimize downtime and enhance user experience.

Team Management

Lead a team of IT technicians, providing direction, mentorship, and support.
Assign tasks and projects to team members based on skills, availability, and project requirements.
Conduct regular performance evaluations and provide feedback to team members to support their professional development.

IT Security and Compliance:

Develop and enforce IT security policies, procedures, and controls to protect sensitive data and mitigate cybersecurity risks.
Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with regulatory requirements and industry standards.
Provide training and awareness programs to educate employees & clients on cybersecurity best practices and ensure a culture of security awareness.
Ensure security of our information assets.

Client Relationship Management

Serve as a primary point of contact for clients regarding infrastructure-related matters.
Build and maintain strong client relationships through effective communication, responsiveness, and service delivery.
Collaborate with clients to understand their evolving needs and provide proactive recommendations for infrastructure improvements.

Vendor Management and Partnerships

Evaluate and select vendors for hardware, software, and cloud services based on client requirements and budget considerations.
Manage vendor relationships, negotiate contracts, and ensure vendors deliver high-quality products and services.
Develop strategic partnerships with key technology vendors to enhance our capabilities and offerings.

Continuous Improvement and Innovation

Drive continuous improvement initiatives to optimize infrastructure management processes and enhance service delivery efficiency.
Stay abreast of emerging technologies, industry trends, and best practices related to IT infrastructure.
Lead innovation efforts to develop new service offerings and solutions that address evolving client needs and market demands.

Other

Embody the InfoVerge culture and values

To apply, send your CV to careers@infoverge.co.za